The serial number is stamped into the bottom of the frame (under the bottom bracket). Head to the page below and fill out the warranty claim submission form. We ask that you return your bike to the same place it was purchased. If bought on our website, please have your order number on hand.
The Genesis dealer will carry out an initial inspection and liaise with the Genesis warranty & technical department. The Genesis dealer with which you raise an enquiry remains your point of contact throughout the process. TimescaleWe always aim to get our customers back on their bike as soon as possible. The timescale for completion of a warranty enquiry varies but your dealer is best placed to keep you up to date on progress and inform you of any action taken or a final decision.
Third-Party ComponentsComponents specified on a from a third-party brand are covered by the individual brand’s warranty terms. In case of an issue with a third-party component, your Genesis dealer should contact the local distributor for said third-party brand. Raising A Warranty EnquiryYour first point of contact should always be the original place of purchase. The retailer may also have a record of your proof of purchase should you be unable to provide it, however this is not guaranteed. If your place of purchase is no longer available, your local Genesis dealer is best placed to assist you and can inspect the issue.
Here at National Assemblers, we understand that assembling a bike can be a daunting task. With so many parts and components, it can be easy to get overwhelmed. Like any other mechanical device, your genesis mountain bike needs regular maintenance. This not only ensures a smooth ride but also extends the life of your bike. Routine maintenance includes checking tire pressure and adjusting it according to the type of terrain you’ll be riding on. Regularly cleaning and oiling the chain will keep it functioning smoothly and prevent unnecessary wear and tear.
Cornering is quick and precise with rear wheel drift easily attainable. At around 27lbs the Core weighs in somewhere in the middle of the scale that you would expect for a 120mm trail blaster but it feels nippy and easy to spin up to speed thanks to the lightweight rims and fast rolling tyres. Genesis are a British brand that have been building decent bikes and genesis mountain bike a decent reputation so I was looking forward to a chance to see if the positive buzz about the company and their bikes was well earned. Our bikes will take you to those places, fulfill your curiosities and make you remember why going for a ride is one of life’s most brilliant experiences. Your bike frame & fork are protected under our Lifetime Warranty policy.
For more information please see the Freewheel finance page here. We have listed the maximum tyre size each frame can take at the bottom of the bike specification pages. We may be able to supply a digital file of the decal you need but you will need to prove you own the bike. Set up was simple, the bike did come with a whole bunch of spacers below the stem, after less than 30 seconds on the bike I had these shuffled to get the front as low as possible and it was off to the trails. Capable on and off road, it was a gentle step away from our original Vapour and towards a bike that was intended to go further… but we never imagined quite how much further. At the time, we weren’t sure if people would get it, so we hedged slightly, labelling it as a cross bike in the truest sense of the word.
The ability to run up to a 45mm rear tyre and a 50mm front tyre on the provided 700c rims increase the all-terrain ability of the Croix. One bike to rule them all – gravel, touring, or cyclocross.Our original do it all go anywhere bike is back and more capable than ever before! As a hybrid bike, the Genesis Bella Vista is designed to provide the best of both worlds – the comfort of a road bike and the ruggedness of a mountain bike.