Head to the page below and fill out the warranty claim submission form. We ask that you return your bike to the same place it was purchased. If bought on our website, please have your order number on hand. Genesis are building a reputation for thoughtful and well designed bikes so it is fair to say that there had been a sense of expectation once we knew the Alpitude was winging its way to us.
If there are any issues with your bike, return it for a full refund or receive a replacement bike for free. Well thought out geometry, good looks and great handling make the Genesis Core 26.4 stand out as a great bike at a good price. The first thing you notice is that the cockpit is comfortable, it just feels right. Not too long and well balanced with none of the ‘too much weight on the wrists’ feeling that sometimes comes on trail hardtails.
The Montane Icemen (Pete Sissons and Paul Cosgrove) underlined the bikes capabilities as they used a pair of Croix de Fers to circumnavigate the 1600-mile coastline of Iceland in 14 days.
Helmets with more stars provide a reduction in concussion risk for these impacts compared to helmets with less stars. The motor draws electricity from a 36-volt lithium-ion battery pack to deliver up to 67 pound-feet of torque — I’ve owned cars with less torque than that. Riders have four levels of assistance called Eco, Tour, Sport and Boost, respectively, to choose from, and these are available at up to 20 mph.
The Core 26.4 came fitted with 2.2 Mountain Kings, the originals not the much improved Mountain King II. The Core range is based around a 6061 aluminium tube set that is butted where needed with some gentle manipulation to ovalise the down tube as it meets the seat tube at the bottom bracket shell. There are strengthening gussets where the down tube and top tube meet the tapered head tube and the seat stays are an old school wishbone style, the lack of a bridge gives ample mud clearance. The greatest restriction on how fast you can go when pinning singletrack is the tyres, yes they are fast rolling but they lack bite, something with greater cornering grip would certainly show off bikes handling better. An impressive fork at this price point and sensible kit are great and the wheels finish the package off nicely but the main attraction here is the geometry. Point it downwards and speeds soon pick up, the Core has a tendency to encourage an attacking riding style but it is worth remembering that the bike is equipped with 120mm up front and can get out of its depth if you try to blunder through rather than use finesse.
At around 27lbs the Core weighs in somewhere in the middle of the scale that you would expect for a 120mm trail blaster but it feels nippy and easy to spin up to speed thanks to the lightweight rims and fast rolling tyres. In collaboration with the Insurance Institute genesis mountain bike for Highway Safety, we have rated bike helmets using the STAR evaluation system. Our impact tests evaluate a helmet’s ability to reduce linear acceleration and rotational velocity of the head resulting from a range of head impacts a cyclist might experience.