Used it for my first travel and when it came out of the conveyor belt, handle was missing and one corner was bent and cracked. I contacted American Tourister for the warranty american tourister carry on and they said they do not cover damages through airlines. The quality of the bag is so poor that it broke within one flight. Never ever again buy American Tourister.
Take a look at the stitches, the wheels, and the handle. You might have spotted the problem before you left the store. Apparently, my only option is to ship the luggage to San Antonio, Texas, the nearest repair facility, at my cost. Spinners are suitcases that stand upright on four wheels.
American Tourister makes hard-sided and soft-sided luggage. There are some different factors you may want to consider depending on your needs. american tourister bag American Tourister Backpacks are unique in design and durability. They have unique features and blend perfectly with style and functionality.
I’ve checked with UPS and FedEx and it will be over $50 to ship the luggage to San Antonio, mainly due to the size. I feel like I should not have to pay this exorbitant cost to have a manufacturing defect repaired. On the second trip with the luggage, the stitching that holds the zipper mechanism to the luggage frame started pulling loose on the 24-inch piece of luggage. Suspecting this was a manufacturing defect, I went to the American Tourister website for a resolution. We take pride in offering a broad range of American Tourister bags at Branded Luggage to suit your tastes.
Soft-sided suitcases are made of canvas, nylon, or another flexible material. Many large soft-sided suitcases weigh only about 9 pounds. They can often expand up to 3 inches when extra storage is needed. Whether you travel once a year or twice a week, you need luggage. American Tourister offers carry-on and full-size bags.
The right suitcase is not just a travel accessory; it’s your reliable partner in creating memorable travel experiences. One of the four wheel broken during the trip.And the greatest thing is i have just bought it on 5 jan and took the first flight on 6jan and its wheel breaked on the same day. I mean thats really a bad quality product.
While many of the items on Etsy are handmade, you’ll also find craft supplies, digital items, and more. I contacted American Tourister on your behalf. A representative reached out to you and offered to exchange your defective bag for a new one at no additional cost to you.
So I emailed American Tourister asking them to honour the home delivery and I’ve yet to receive an email back from them. Called company and was told they do not have replacement part. The closest “authorized” repair place is 100 miles from us. We can drive it there or ship it there. Click here to see more american tourister luggage with free shipping included. But let’s say you ordered the luggage online and only discovered the problem after your second trip.
Remember that the wheels add about another 2 inches. Shop new carry-on luggage to backpacks. Freshen up your next trip with the latest in luggage and travel gear. We use dedicated people and clever technology to safeguard our platform.
On the other hand, a soft trolley suitcase is lightweight and versatile, perfect for travelers who prefer adaptability. I will begin by saying my job had required me to travel a lot and most suitcases (other brands) I’ve had for over ten years before needing to replace. I no longer travel a lot, and purchased the Moonlight 28” hard case spinner suitcase directly from American Tourister. It’s only 6.5 months old, and the plastic american tourister bag cracked around the wheel and it hardly rolls, and is no longer usable anyhow as the plastic is cracked open. It has a 10 year warranty, but when I called customer service they said this doesn’t fall under the warranty and they won’t do anything about it. I wish I hadn’t bought three suitcases from American Tourister, and I would advise others to go with another company with legit warranty coverage/customer service.