No information on where I can get replacement parts. I need one of part number GBLL-05 (three-way hub gable left) and one of part number GBLR-05 (three-way ozark trail chairs hub gable right). I have been trying to replace it ever since I lost it in a wind storm. I put it up in my yard for my now wife’s bridal shower.
It goes up OK, poles have color coded stickers on them. Been through several severe storms while camping with no issues. Keeps sun and bugs at bay which was my main reason for buying it.
We will not replace the 3-way hubs again. The campground received a moderate rain on the second night and the roof collected water in several places, causing the screen house to collapse. This was not a heavy rain by any means as no other shelters or tents collapsed. The ozark trail screen house weight of the water actually bent several poles on the roof and one leg. This probably could have been prevented by adding more yellow support poles to the roof. It seems like I am the second person to review this product, and the second one to give it a 1 Star rating.
Then the screening doesn’t fit right over the frame. I am sorry that I ever purchased it. Hopefully I can find a replacement part. I contacted Wal-Mart (1-800-WALMART) to see where I could get a replacement pole for the tent. They are idiots and seemed like they didn’t want to help me by supplying me with the manufacturer’s phone number. Absolutely no offer to resolve the issue.
The product is garbage and the customer service is worse. I borrowed this screen tent and thought it was a pain to put up…the center hub broke forcing me to duck tape it to keep it together. The new types that go right up without connections are so much ozark trail chairs better. It was a nice size though and eventually got up with extra tape. We love the size of the tent and we used it for a week with no problems. The second time we set it up one of the poles snapped and now I can’t find where I can get replacement poles.
The Ozark Trail Screen House is 13 feet long and nine feet wide, with a standing space that tops out at seven feet high. The tent fabric roof provides shade for 46 square feet of the room. The Screen House is spacious enough for six people, or more around a folding table in an uninterrupted 360-degree panoramic shelter. I purchased my tent a couple of years ago, but time passed and just got it out to put it up. Also, one of the parts broke before using it one time.
Well I’m a camper and I intend to use this weekly. We have a love-hate relationship with this screen tent. But, the slightest wind or rain and the whole thing comes down because of flimsy roof design. After multiple storms/fall downs, the screen portion has suffered some massive wounds.