As I’ve mentioned elsewhere in the blog, I’m getting married in Joshua Tree on August 2nd, outdoors. Shade can be a matter of survival there if you’re outside at midday. We love the size of the tent and we used it for a week with no problems. The second time we set it up one of the poles snapped and now I can’t find where I can get replacement poles. Any suggestions would be greatly appreciated. I have large screen house and I love it.
I would appreciate any help I can get. This still has a lot of life left in it and I would love to be able to fix it.
Also, one of the parts broke before using it one time. I have been trying to replace it ever since I lost it in a wind storm. I put it up in my yard for my now wife’s bridal shower. I had it spiked down and secured really good. It looked wonderful in the yard so I decided to leave it for a while.
This product from the list of stuff that I wish I never had bought it would in the top two. Setting up the screenhouse you need an army of people to hold the frame in place to put the screen over. Then the hooks don’t even reach the holes at the bottom of the ozark trail screen house poles. Then if you can manage to get that far, you have to run like crazy to get it tied down before if falls over. Bottom of screen doesn’t even tough the ground. We bought this screen tent about 2 years ago and just took it out of the box to put it up.
Some middle sections fell out but I had a standing frame of sorts, swaying and wobbling. If anyone has a hub gable or #1 Roof pole, I would be interested in buying those parts. I loved the size of this screen house but after a few uses, the 4-way hub gable cracked and a couple of the curved roof poles bent a little. The screen is great for nice weather.
No apology, no offer for a resolution. The product is garbage and the customer service is worse. This is totaly wrong that a company doesn’t keep parts in stock. I was told to try and return it to the place I purchased ozark trail screen house it or wait the 4-6 weeks. Well I’m a camper and I intend to use this weekly. The rest of the process was funny too, with wimpy frizzy guylines, and inexplicable bits of plastic that are supposed to tighten them.