We ask that you return your bike to the same place it was purchased. If you purchased on our website, we can accept the return. If bought at an outside retailer, be sure to have your receipt.
This frameset is covered for life against manufacturing defects for the original owner and comes with a lifetime crash replacement policy. You can read more about our warranty and crash replacement policy on our Support Page. Yes you can run a different shock, we know there are a lot of great shock options outside of what we spec.
“This type of project typifies this community and stakeholders. When people come together, they can achieve amazing things.” If you have not received an email confirming your tracking number, you can find it by going to your “Order History” once logged genesis bicycles in. There you’ll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You’ll be able to click on the tracking info and be re-directed to the shipping carrier’s website. No, there is no weight limit for the Spur.
For customers ordering directly off our website, we are no longer accepting pre-orders due to uncertainty in global supply chains and production and with ETAs continually changing. However, we have added a “Notify me when this item is back in stock” feature for all our models. Just click the model, build kit, color and size you’d like then click on the notify me button and add your email. Once that bike arrives and is available for purchase you will receive an email notifcation.
No surprises, just great bikes that you can pay off with as low as 0% APR financing from Affirm on select bikes. The amount you can expect to receive in store credit when trading in your bike with a dealer. I too started out on a bike of this price. After 100 miles my rear hub became so loose that it was pretty much un-ride-able. Over ten years the range expanded beyond commuter bikes to include road, mountain, cyclo-cross, gravel, kids and fat bikes. After repairs, the bikes are then sold on to prevent waste, encourage cycling and support the charity’s work.
The project provides work experience to adults with learning disabilities, teaching bicycles repairs. I’m not sure any bike in this class can say that. When it comes down to it, only two things really matter. The answer with this bike is yes, and yes, and all at an affordable cost. I had one of these bikes a few years back. There was just a couple things that was loose… But after getting a allen wrench, I was able to tighten up everything.
Luckily, this happened at home for most owners. Trailside, it would be a bit cumbersome to fix a flat on the Genesis V2100, since it isn’t equipped with quick release axles at either end. So bring a box wrench with you wherever you go. Don’t count on an open end or adjustable wrench, as these nutted axles don’t have the best hardware either. It’s a mess of cheap parts masquerading as a bicycle. Poorly designed suspension, with a shock that would make Newton cringe (see Newton’s Third Law).