These models are available for online purchasing and can be shipped directly to you. “At Salsa, we believe a sense of adventure makes life better. The bicycle can be so much more than just a bike; it’s a path to new places, new people, and amazing experiences.” As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
The Back tire isn’t fitted in place correctly and is slightly too high up on the rear tire axle shaft. It appears to be tightened in place and secure by the nut screw, but it creeps me out a bit that if the nut were to unscrew a bit the tire would fly out…. I tried to unscrew it and snap it in place, but the machine that put the nuts on really did a job and got that thing on really tight, so I decided hyper bike to leave it alone. The last and probably the biggest problem was that there was no quick release for the bike seat, it was missing from the set. I don’t blame the bike for this but the seller and manufacturer. Even when we tried contacting both the seller and manufacturer they didn’t want to just ship a part out, they instead wanted us to ship the entire thing back and gives us a whole new bike set.
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“SMALL DETAILS. BIG DIFFERENCE. With this concept came the genesis of Avid, which you can still see in every product we make. Since 1991, Avid has been working hard to bring you the industry’s most dramatic improvements and make enhancements so sweet it’s hard to imagine riding without them.” The instructions were not completely helpful for assembling the bike because they were basic and very general, but overall I found it easy to do and I had the entire thing setup in about an hour or so. You can click the above link for detail instructions on how to build this specific bike yourself and all the tools you will need to do so. If you puncture, they also provide run-flat capability to get you across the finish line, to the pit, or just home safely. By taking innovation to the next level and creating the world’s best tires,we’re on that journey too.
I was a bit surprised by this because the manufacturer should have sent us the part since the bike was just ordered brand new and we had the order number and receipt. Most products have at least a 30 day warranty that covers basic damage or defects, and the seat not having the adjustable quick release lever for the is clearly a manufacturing defect because it was missing a key component to building and riding the bike, without it you literally cannot sit down to ride the bike. For a product that would have cost the company a minimum of $10 to ship out, I did find it a bit frustrating that their customer service was so poor and we ended up having to pay for the replacement ourselves.